Troubleshooting and questions
- “Windows protected your PC”
- I can't install it for everyone
- I can't find the Tray Transpose Tool
- Some chords didn't change
- Chords don't line up after pasting
- The chords came out in the wrong key
- Ctrl+Alt+T doesn't work
- Copying doesn't work, or chords look wrong
- Activation messages
- Putting everything back to normal
- Uninstalling
- Still stuck?
“Windows protected your PC”
Windows shows this for programs it hasn't seen many times before. If you downloaded the Tray Transpose Tool from simusic.com, choose More info, then Run anyway. Your antivirus may also ask; allow it.
I can't install it for everyone
Installing for everyone needs administrator rights. If the permission prompt asks for a password you don't have, choose Just for me in the install window instead. It works the same way.
I can't find the Tray Transpose Tool
- Look for its icon (a blue square with a music note and arrows) in the notification area at the right end of the taskbar. Choose the small ^ arrow to see hidden icons. You can drag the icon onto the taskbar so it's always visible.
- It isn't running: open it from the Start menu or the desktop. To have it ready every time, tick Start Tray Transpose Tool when I sign in to Windows in Settings → General.
- Closing the window doesn't exit the program; it keeps waiting in the notification area. To exit, right-click the icon and choose Exit.
Some chords didn't change
- A whole line stayed the same: the line probably contains a word that isn't a chord. Lines with lyrics, or with a typo such as “Gsu4”, are left alone on purpose. Use Chords → Find possible chord typos, or see Possible chord typos. If the word is a label your songs use, add it to Settings → Chords → Words allowed on chord lines.
- The chords are on the same line as the words: put each line of chords above its words, or write
the chords in square brackets, such as
[G]Amazing. - Nothing changed at all: check the Chords list at the top. If your song uses Latin (Do Re Mi) or Nashville chords and it says English, choose the right style.
Chords don't line up after pasting
The Tray Transpose Tool lines chords up for the fonts in the song. If the program you paste into shows the song in a different font, or with a different text size, the chords can move. Paste with the original formatting (in Word, Keep Source Formatting), or use a monospaced font such as Consolas or Courier New in both places.
Some web sites and chat programs strip formatting and squash extra spaces when you paste. That's outside the Tray Transpose Tool's control; paste into a document instead.
The chords came out in the wrong key
Check From before transposing: it must be the key the song is in now. The Tray Transpose Tool guesses it, but a song that starts or ends away from home can fool it. Undo (Ctrl+Z), set From, and transpose again. Changing by a number of half steps with the arrow buttons doesn't depend on the key at all.
Ctrl+Alt+T doesn't work
Another program may already use that shortcut. Settings → General shows whether the shortcut is ready; click the box and press a different combination, such as Ctrl+Alt+K.
Copying doesn't work, or chords look wrong
If a yellow bar says “Your free trial has ended”, the trial is over: copying is turned off and some chords are changed on purpose. See The 15-day trial. Buying and activating the full version fixes both straight away. Then transpose the song again from its original.
If there's no yellow bar, another program may be using the clipboard for a moment. Try again.
Activation messages
- “That doesn't look like a Tray Transpose Tool license key”
- Check for typing mistakes, or copy and paste the key from your email. Capitals, spaces and dashes don't matter, and the letter O is read as zero. Keys start with TTT.
- “This license is already in use on 2 computers”
- The Tray Transpose Tool lists those computers. Choose Deactivate it next to one you no longer use. See Moving your license to a new computer.
- “Couldn't reach the license server”
- The computer isn't online, or a firewall is blocking it. Try again on another network, or use offline activation.
- “This license is no longer active”
- The license was refunded or cancelled. If you think that's a mistake, contact us.
- “The saved license belongs to a different computer”
- The settings were copied from another computer. Activate your key on this one.
Putting everything back to normal
Open Settings → About and choose Reset to defaults. Every setting returns to how it was when the Tray Transpose Tool was installed; your license is kept.
Uninstalling
Open Windows Settings → Apps → Installed apps, find Tray Transpose Tool, and choose Uninstall. It asks whether to keep your settings, in case you install it again. If you've bought the full version and are retiring this computer, first open Settings → License and choose Deactivate this computer, so your license is free to use elsewhere.
Still stuck?
Email [email protected]. It helps to say which version of Windows you use, what you see on screen, and (if a song won't transpose) to include the song's chord lines. The version number is in Settings → About.